Privacy terms for the logistics operating layer.

This Privacy Policy explains how BroadCaad Shipper collects, uses, stores, and safeguards information when logistics operators, administrators, finance teams, support teams, and end users interact with our websites, demos, and platform services.

It applies to information collected through the shipper marketing site, product demos, account onboarding, support requests, and ongoing use of the operational platform, including shipment tracking, analytics, wallet, and workflow features.

We may collect account details such as names, company names, work email addresses, phone numbers, billing contacts, support history, and service preferences when teams request access to BroadCaad Shipper or contact us for demos and onboarding.

Within the platform, we may process operational data such as order references, shipment milestones, route progress, checkpoint events, delivery status changes, exception logs, support activity, and related audit information that helps teams manage logistics workflows.

We also collect technical information such as browser type, approximate location, device identifiers, referral data, and usage events to secure the service, improve product performance, and understand how teams use the site and platform.

We use personal and operational information to provide the BroadCaad Shipper service, deliver platform access, support onboarding, maintain account security, process support requests, and improve platform reliability across dispatch, tracking, analytics, and customer-service workflows.

We may also use information to communicate product updates, publish service notices, respond to legal or compliance issues, prevent misuse, and analyze service patterns so we can improve visibility, automation, and team coordination features.

We do not sell personal information. We may share data with carefully selected infrastructure, hosting, analytics, customer-support, communication, payment, and security providers that help us operate the service. Those providers are required to use the information only for authorized service delivery purposes.

We may disclose information when required to comply with law, enforce our agreements, protect the safety and rights of BroadCaad, our customers, or the public, or support legitimate corporate transactions such as restructuring or acquisition activity.

We retain information for as long as necessary to provide the service, maintain operational records, meet legal obligations, resolve disputes, and support legitimate business needs. Retention periods vary based on the type of data, the applicable contract, and regulatory requirements.

BroadCaad Shipper uses administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, or disclosure. No system is perfectly secure, so customers should also use strong access controls and internal data-handling practices.

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or portability for certain personal information. To make a request, contact us using the details below and we will review it in line with applicable law.